policies

It is of highest importance to me that I fairly operate my business with the utmost mutual respect for the time and energy we put into making you beautiful. In order to provide each client my full attention and care, I must put certain policies into place which are standard across the industry. Please familiarize yourself with these policies before you schedule in order to avoid any misunderstanding. If you feel that your circumstances warrant an exception to policy charges (illness, emergency), please advise me of your situation so that we may discuss. Concern for the health and safety of myself and my clients comes before all else.

Cancellations

As a courtesy to myself and other clients, please call at least 3 days before your appointment time if a cancellation is needed. If an appointment is canceled less than 24 hours from the scheduled appointment time, a fee equal to 100% of the scheduled service will be charged. This fee is non-refundable and cannot be used as a credit toward your next appointment.

Change in Service

Appointments are scheduled with consideration for the unique amount of time it will take to perform the requested service(s). I cannot accept changes to scheduled service(s) that are requested less than 24 hours from the scheduled appointment time. If changes are required, the
appointment must be rescheduled. Please see the reschedule policy below.

Rescheduling

If a reschedule request is made within 24 hours of the appointment time, I will attempt to fill the open appointment time. If I am unable to fill the open time, a fee equal to 100% of the services you originally scheduled will be charged to your card on file. If the scheduled time is filled with new services which cost less than the original services you scheduled, a fee equal to the difference in the cost of services will be charged to your card on file.

Missed Appointments

No shows will result in a fee equal to 100% of the scheduled service. Any future services must be paid in full upon scheduling.

Late Arrivals

Arrivals later than 15 minutes past the scheduled appointment time will need to reschedule. A fee equal to 100% of the service(s) originally scheduled will be charged to the card on file. At my discretion, a partial service may be performed in any scheduled time remaining.

Client Satisfaction

I want you to love your hair. You are my walking testimonial! If you feel that your hair needs a slight adjustment, please contact me within a week of your appointment, and I will be happy to work with you to resolve the issue. Because of my generous adjustment policy, I do not offer refunds for performed services.

Client Privacy

In order to process payments, I must collect personal information including your name, address, email, telephone number and credit card information. This personal information is not used for any other unauthorized purpose and is never shared. Considerations for the security of your personal information have been put into place to keep you and your information safe.

Product Return

I will issue a 50% refund on gently used products that are returned within 14 days of purchase.

Damaged or Lost Articles:

I regret that I cannot be responsible for loss or damage to personal articles, including clothing and accessories. Protective capes are used for all services. Additionally, if you would like to bring an extra set of clothes to change into during your service, there is an area provided for you to do so.

Policies